Frequently Asked Questions

Here are answers to some of the visitors’ most common questions about attending events at Value City Arena at the Schottenstein Center.

What Are the Parking Options at Value City Arena?

The arena offers multiple parking areas surrounding the facility, with Scarlet Lots along Borror Drive providing the closest access. Additional options include nearby Ohio Stadium lots and university parking areas within walking distance. All lots are cashless, accepting only credit or debit cards and mobile payments.

How Early Should I Arrive for an Event at Value City Arena?

Plan to arrive at least 60 to 90 minutes before the event starts to navigate parking and security screenings. High-profile concerts and basketball games often require additional time due to larger crowds and traffic.

Are Outside Food and Beverages Permitted at Value City Arena?

Outside food and beverages are not permitted inside Value City Arena, though clear, empty plastic water bottles may be brought in and refilled at water stations located throughout the concourses.

What Items Are Prohibited at Value City Arena?

Prohibited items include bags or purses of any size, weapons, outside food and beverages, noise-making devices, selfie sticks, laptops, and professional cameras with detachable lenses exceeding 100 mm. Small wallets or wristlets measuring no larger than 5″ by 8″ by 1″ are permitted.

Does Value City Arena Offer Accessible Seating?

Yes, Value City Arena offers accessible seating on all levels, with companion seating options and services including wheelchair escorts, assisted listening devices, and sign language interpretation (when requested at least two weeks in advance).

What Is Value City Arena’s Mobile Ticketing Policy?

Value City Arena uses mobile ticketing exclusively through Ticketmaster. Tickets must be displayed on smartphones, and screenshots are not accepted. Guests without smartphones should visit the ticket office with confirmation emails and a photo ID.

Are There ATMs Available Inside Value City Arena?

While ATMs are available in limited locations, Value City Arena operates as a cashless facility. All concessions, merchandise, and service areas accept only credit or debit cards and mobile payment options.

Is Re-Entry Permitted During Value City Arena Events?

Re-entry is generally not permitted during events, though exceptions may be made for personal emergencies by speaking with a supervisor at one of the rotunda entrances.

What Family Accommodations Are Available at Value City Arena?

Family accommodations include changing stations in all restrooms, dedicated family restrooms near Section 124, a Wellness Room for nursing mothers at Section 104, and a flexible child policy that varies by event type.